GENERAL
PuKong is a manufacturing innovation company. From design to fulfillment, and from prototyping to production, we work collaboratively with our customers as true partners to help make new things possible.
Our partnership model is based on three core pillars: the right people, the right technology, and the right processes.
We drive manufacturing innovation by pairing our engineering, program management, logistics, and design experts with powerful software and a physical manufacturing infrastructure that incorporates both traditional and cutting-edge techniques. We’ve worked hard to develop robust multi-process, on-demand manufacturing programs that enable scalable production at unmatched quality, ensuring that we meet the needs of every customer — without exception.
Rather than settling for the status quo, we’re committed to creating new possibilities through creative partnerships.
We specialize in manufacturing industrial-grade metal and plastic parts for a range of applications, from robotics to motorcycles.
We also offer product development and design services. Get in touch with us to learn more.
We work primarily with customers in the consumer goods, medical devices, automotive, aerospace, industrial equipment and electronics industries, but no job is too big or too niche for us. We pride ourselves on being able to provide unlimited manufacturing capacity and quick turnarounds on part production for customers across industries and needs.
We hold dual certifications in AS9100D:2016 and ISO9001:2015.
Processes
We are proud to provide a range of services to help companies leverage the unique advantages afforded by additive manufacturing processes.
In addition to additive manufacturing, we offer a number of conventional manufacturing services, including injection molding, CNC machining, and cast urethane.
Yes, we can. Whether your parts require additive manufacturing processes, conventional processes — or both — we’ll help guide you through the entire process, from design and prototyping to production and fulfillment. It’s our goal to help you make every part the right way, using the right processes for your needs.
Named one of the most innovative factories in the world by the World Economic Forum, our additive facility in Chicago’s West Loop neighborhood is designed to ensure unparalleled efficiency throughout the production process.
Our headquarters is home to the largest public install base of Carbon® DLS 3D printers in North America. We also have a large footprint of HP Multi Jet Fusion (MJF) equipment and have a robust presence of Stratasys FDM printers co-located at the UPS World Port facility in Louisville, KY.
We’re committed to ensuring that every customer receives their parts and products as quickly as possible, which is why we’ve also dedicated a large portion of our facility to logistics, packaging, and shipping. Further, we use a state-of-the-art Virtual Warehouse™ to safely store digital designs and product specifications. In doing so, we optimize inventory management and save on storage costs.
In addition to our in-house additive manufacturing solutions, we work closely with vetted global partners to provide other technologies and processes.
Services
Our team of engineers can help optimize existing designs across manufacturing processes.
We also provide deeper design engagements and consultative services to help bring a part to life from the ground up. Contact us to learn more.
Yes. We have a team of engineers who can help with design files of all kinds. If you need help with your 3D files before you request a quote, please contact our sales or design team directly.
We offer a number of post-processing services, including surface finishes, color options, and chrome plating. Download our line card to see all the finishing and post-processing options we offer.
PuKong is able to support light assembly, such as heat staked inserts and press-fit inserts. Other assembly needs are evaluated on a case-by-case basis.
Ordering and fulfillment
You can quickly place orders for certain types of projects by uploading your design to our secure interface and following the prompts. If you have questions about ordering or want to consult with one of our experts, you can contact us.
Prices are based on a number of considerations, such as geometry of the part, manufacturing process, material, and order volume.
If you have an order in progress that you need to change, contact us immediately.
Lead times vary based on process, quality requirements, and order size. Many parts can be produced in 5 business days. You can view process lead times on our line card.
If you have been working with an account executive, the easiest way to place a reorder is to call or email them. You may also visit our portal and place an order online.
PuKong only has a minimum order size for injection molding projects, which is 100 parts and $5,000. Additionally, there is a set-up fee of $500 per mold per run.
If you are not satisfied with your order, please contact us and let us know what went wrong. Your account executive will work with you on next steps.
PuKong has manufacturing capabilities in the United States, Latin America, China, and East Asia. Manufacturing location is dependent on process and project requirements. Our factory in the United States is recognized by the World Economic Forum (WEF) as one of the most innovative factories in the world. If our in-house capabilities can’t fulfill your project requirements, we leverage a highly curated set of independent production partners to meet your manufacturing needs.
It depends. Currently, there are no duties and taxes for shipments with a commercial invoice value below ~$800 USD. Duties and taxes are subject to change and are dictated by the government. Rates are typically based off of the end-use application of the product as well as material.
We are able to ship your product using a variety of service levels or methods (e.g., ground) depending on the size of the order and lead time. Please specify your preferred shipping method with your account executive.
Yes, you are able to choose your own logistics provider if we ship products using your account. In order to do so, please provide your account executive with the following information: shipping provider (e.g., UPS, FedEx, etc.), shipping service level / method (next day air, ground, etc.), account number, account holder’s zip code.